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Viewpoint Helpdesk Service

The Viewpoint Helpdesk provides a 24 hour service and can be contacted by emailing A response within 24 hours is guaranteed although it will usually be well within the maximum time period.

We have also developed a new online resource to provide help and support in the use of Viewpoint, this is the Viewpoint Learning and Development Hub (the HUB)

Much of the content on the HUB relates to issues that customers have frequently contacted the Helpdesk about and which can now be answered by viewing the Frequently Asked Questions (FAQs) and How Do I videos on this site.

To access some of the resources on the HUB you do need to register. Please use the contact details on this site.

Your organisation may also have a designated Viewpoint Coordinator familiar with the use of Viewpoint who may also be able to answer your query.

Helpdesk enquiries are closely monitored to help us ensure that HUB resources are up to date and, most importantly, meet you and your colleagues’ information needs.